Delivery

Delivery Times

The delivery time of your order will depend entirely on the stock status of the items you order, which can be found on the product pages for those items. Many of our deliveries require a signature on receipt. If possible please quote a delivery address where a signature can be given during working hours.

Delivery Costs

Delivery is included in the price of the goods delivered to mainland England, Wales and most of Scotland but excludes Highlands and Islands. We can deliver to these areas but an additional charge will be payable.

Delivery Access

Customers ordering Stoves or Fireplaces should assume that the delivery vehicle will be a long, heavy goods vehicle, weighing approximately 16.5 tonnes with a height of 14' 3". It is the responsibility of the customer to ensure that such a vehicle has access to their property. The vehicle will be equipped with a tail-lift to unload your order and a pallet truck to take your order to your property. Delivery will be made to your door proving it is at street level - our couriers are not insured to take stoves into your property. Placement of your products is at the discretion of the delivery driver. Deliveries of stoves over gravelled or uneven drives are not possible, therefore please arrange an alternative delivery location. Failure to disclose this information may result in an aborted delivery and a delivery charge being levied.

Delivery Day

Delivery will be made between 9.00am and 5.00pm, Monday to Friday. Customers ordering stoves or fireplaces will be contacted by our nominated courier company to arrange a convenient delivery day. Once confirmed, please ensure someone is at the delivery address on the nominated day to inspect and sign for the goods. If our courier is unable to obtain a signature you order will not be left and you may incur and additional charge to redeliver your order.